At MOND, we are committed to delivering premium quality footwear. If you are not completely satisfied with your purchase, we’re here to assist you.

1. Return & Exchange Policy

You may request a return or exchange under the following conditions:

• The request must be raised within 7 days of delivery.
• The product must be unused, unworn, and in original condition.
• Original packaging, tags, invoice, and brand box must be intact.
• The product seal must not be broken.
• If the product seal is broken, the product will not be eligible for return or exchange.
• The product must not show signs of use, damage, creasing, or alteration.

To initiate a return or exchange, please contact us:

📱 WhatsApp: +91 95400 58508
📧 Email: Support@mondshoes.com 

2. Non-Returnable Items

• Customized or personalized products (unless damaged or defective).
• Products with a broken seal.
• Products showing signs of use or wear.
• Items returned without original packaging.
• Products damaged due to misuse or improper handling.

3. Refund Policy

• Once the returned product is received and inspected, we will notify you of approval or rejection.
• If approved, the refund will be processed within 5–7 business days.
• The refund amount will be credited to your bank account (details to be provided by you).
• Shipping charges (if any) are non-refundable unless the product received is defective or incorrect.

4. Damaged or Incorrect Products

• Inform us within 48 hours of delivery.
• Share clear photos/videos via WhatsApp or Email for verification.
• We will arrange a replacement or full refund at no additional cost.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order.
• Customized orders cannot be cancelled once production has started.