Contact Us
We'd love to hear from you! Whether you have questions about our handcrafted shoes, need sizing assistance, want to discuss custom orders, or simply want to share feedback, we're here to help. Our dedicated team is committed to providing you with exceptional service and support.Reach out to us through any of the contact methods below, and we'll get back to you as soon as possible. Thank you for choosing Mond Shoes – where heritage meets quality.
We're Here to Help
Your satisfaction is our priority. Our dedicated support team is committed to helping you with any questions about sizing, product care, orders, or custom requests. Whether you need assistance choosing the perfect pair or have concerns about your purchase, we're here to provide prompt and friendly support every step of the way.
Get in Touch
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Business Hours
Mon - Sun:
9:00 AM - 7:00 PM IST
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Call Us
+91 95400 58508
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Email Us
Support@mondshoes.com
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Visit Us
18 MIG FRIENDS COLONY SHAHGANJ AGRA - 282010
Frequently Asked Questions
How can I contact you?
We're here to help! You can reach us through multiple channels: email us at Support@mondshoes.com , call our customer service team during business hours, or use the contact form on this page. For inquiries about custom orders or wholesale opportunities, please mention it in your message and we'll connect you with the right team member. We typically respond within 24 hours.
Where are your shoes manufactured?
All our shoes are meticulously crafted in Agra, India, a city renowned for its artisanal heritage and skilled craftspeople. We combine traditional manufacturing techniques with modern quality standards to create premium footwear that honors our heritage.
What makes your shoes special?
Our shoes are distinguished by exceptional craftsmanship, premium materials, and attention to detail. Each pair is manufactured in Agra using time-honored techniques passed down through generations, ensuring durability and comfort. We prioritize quality over quantity, making every shoe a testament to our commitment to excellence.
What is your shipping and delivery timeline?
We offer domestic shipping. Standard delivery within India typically takes 5-7 business days. Express shipping options are available for urgent orders. You'll receive tracking information once your order ships.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unworn shoes in original condition. If you're not completely satisfied with your purchase, simply contact us within 7 days of delivery. We'll arrange a return or exchange at no additional cost.
Do you offer custom orders or sizing?
Yes! We understand that every foot is unique. We offer custom sizing and bespoke shoe designs for customers with specific requirements. Whether you need special sizes, custom colors, or personalized designs, our skilled craftsmen in Agra can create the perfect pair for you. Please contact us to discuss your custom order requirements.